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Responsible Gaming

‘’Gambling Can Be Fun, but It is Better to Know When to Stop’’

In our case, FBM EMOTION, we are of the opinion that online gaming ought to be exciting, just, and safe to all. Most individuals engage in online gambling as a leisure activity yet there are those who may encounter such problems that could cause them a setback financially, in their personal lives or even in their family. That is why we play safely according to the rules of PAGCOR.

Our mission is to build a gaming world that does not put players at risk of damaging their health to have fun.

Who Can Play: Minors and Rules of Eligibility

Online gaming is a subject of adults who are 21 years old and above.To stay secure and in order:

  • All new users pass through KYC checks to ensure that they are of a certain age and have eligibility.
  • Frauds to report an age or identity that is incorrect can lead to the suspension of the account.
  • To remain using our services, players have to be legal, qualified, and abide by all the rules.
  • Minors and non-qualified users are never targeted for marketing and promotions.

Excluded Groups Include:

  • Members of government, police, military and their nuclear family.
  • Gamers in social locations like malls, streets, churches or restaurants.

Tips to Help Protect Minors:

  • Apply parental filtering software such as Norton, Netnanny, Famisafe or AVG.
  • Do not save passwords on common computers.
  • Profiles of minors should be created separately.
  • Incident of anyone underage using the site.

Managing Compulsive Gambling

Gambling is not supposed to be a stressful activity. Compulsive gambling may have adverse effects on the players and their families. At FBM EMOTION, we:

  • Follow the activity of the monitor to determine risky behavior.
  • Put in place measures that should prevent heavy gambling.
  • Give counseling and assistance to ensure that players have healthy lifestyles.

Safe Gambling Guidelines:

  • Gambling should be considered as an entertainment and not a means of earning money.
  • Never chase losses. Gamble only that which you can afford.
  • Monitor time and expense used.
  • Realize that the games are random (RNG) there is no charm or superstition that can modify the outcome.
  • Have frequent rests and rejuvenate.
  • When you are no longer enjoying the game then stop.

In case of any questions, make a call to PAGCOR at keepitfun@pagcor ph.

Funding, Deposits, and Taxes

FBM EMOTION demonstrates the safe way of depositing money, observing regulations and taxation in the Philippines.

  • We are guided by the Anti-Money laundering act (RA 9160) in order to check the source of funds.
  • Anytime, through our 24/7 Customer Support, a player can change the deposit limits.
  • Payment of Philippine taxes may apply on winning. Use the services of a lawyer or accountant to do your taxes correctly.

Self-Exclusion and Breaks

FBM EMOTION has self-exclusion programs that can be used by players who require a break:

  • The exclusion may be requested by players or family members (spouse, child 21+, or parents).
  • Duration options: 3 months, 6 months, 1 year, or 3 years.
  • Application for Exclusion is submitted to:
  • Pagcor -Gaming licensing and development department.
  • Roxas Blvd, Pasay City, MET BPO Tower, CBP-1A Metropolitan Park.
  • Phone: 755-3904

Understanding Problem Gambling

Study to identify warning signs of Problem Gambling. FBM EMOTION helps Pinoy players to play and be in control.

Pay attention to early warning signs:

  • Being stressed, getting anxious, or frustrated because of gambling.
  • Gossiping on gambling.
  • Gambling to recover losses.
  • Highs and losses are experienced.
  • Problem in managing gambling habits.
  • Money: money problems, debts, unpaid bills, borrowing money.
  • Failing to comply with family or household chores.

Support and Help Centers Customer

The 24/7 help desk of FBM EMOTION is available to the Filipino players to ensure safe playing and account queries.

We care about your health:

  • Call Center 24/7 (csupport@fbmemotion.ph) and Live Chat.
  • Specific hotline to call in case of urgent need.

Professional Help Centers:

  • Life Change Recovery Center Quezon City.
  • Tel: (02) 415-7964 / 415-6529
  • Website
  • Bridges of Hope Rehabilitation Foundation, inc- Paranaque City.
  • Tel: (02) 622-0193 / 502-0600 / 0917-856-0623
  • Website

Tips for Safe Gaming

Learn Critical Secrets of Safely Playing with FBM EMOTION. Know how to play and how to spend time and spend money, and how to play online casinos in the Philippines.

  • Never gamble when angry or in a bad mood.
  • Play alcoholically sparingly.
  • Study the rules of the game and then bet.
  • Set budgets and time limits.
  • Take frequent breaks.
  • Bet on the money you can afford.
  • Avoid chasing losses.
  • Find a balance between gambling and other activities.
  • Quitting time you are not having fun.
  • Do not use strategies of good luck.

Our Commitment to Players

FBM EMOTION is concerned with safe and fair gaming, and it provides 24/7 assistance and PAGCOR approved games to Filipinos.

FBM EMOTION is dedicated to:

  • Responsible practices, integrity and transparency.
  • Making sure that all the winnings are paid out promptly.
  • Offering 24/7 customer support.
  • Adherence to the local and PAGCOR requirements.
  • Providing entertainment and enjoyable gaming activities to every Filipino player.